1. Refund Eligibility

Smartposter is committed to providing exceptional service to all of our customers. We understand that circumstances may arise where you need to request a refund. To be eligible for a refund, customers must meet the following criteria:

• The refund request must be made within 14 days of subscribing to the Smartposter platform.
• The request must be accompanied by valid proof of purchase.
• The customer must provide a valid reason for the refund request.

After the 14-day period has elapsed, unfortunately, we cannot offer you a refund or exchange.

2. Refund Process

To request a refund, please contact our customer support team at support@smartposter.app. Your refund request must include the following information:

• Your full name and contact information.
• Details of your purchase, including the date of purchase and subscription plan.
• Reason for requesting the refund.

Once your refund request is received and approved, we will process the refund to the original method of payment within a certain number of days.

Please note that a nominal charge may be applied for all cancellations and refunds to cover payment gateway charges and administrative costs.

3. Exceptions

There are certain situations where refunds may not be granted:

• Refund requests made after the 14-day period.
• Services rendered or products consumed after the purchase.
• Refund requests due to changes in personal circumstances or preferences.

We reserve the right to refuse refunds in cases where we believe the refund request is fraudulent or not in accordance with our policies.

4. Contact Us

If you have any questions or concerns about our refund policy, please feel free to contact us at support@smartposter.app. Our customer support team is available to assist you and address any issues you may have.